Memory

The Memory tab. How your saved calls make answers better, why there’s nothing to read, the switch that pauses it and how to erase it.

Click your account chip at the bottom of the sidebar, choose Settings, then open the Memory tab, in the Your data group.

Memory is what Cluinn works out from your calls. Content is what you wrote and attached. The two never mix: nothing automatic ever writes a note, and nothing you type ever becomes memory.

What memory is made of

Memory is per folder, and it’s made only of your saved calls. Dictations aren’t part of it.

When a call is saved, Cluinn makes one short summary of it: what was said, what was decided, what was agreed to do, the facts worth keeping and who said what. Memory is those summaries for the calls that are in a folder right now. It isn’t a second copy, and no separate document is written.

So it keeps up with your changes:

Delete a call and its memory goes with it, straight away and completely.
Fix a speaker’s name and memory uses the new name.
Move a call to another folder and its memory moves too.

The row on the page describes it in a line: “Saved calls make each folder’s answers better.”

There’s nothing to read

There’s no list on this page and no way to open what’s remembered. Memory is made of your own calls, which you already have and can read in full, so a read-only copy of them would give you nothing to act on.

The two things that are yours to decide are the two controls on the page: whether it happens at all, and whether to wipe it.

Turning it off

Enable memory is the first row, on by default. It follows your account, so switching it off on one Mac switches it off everywhere you’re signed in.

Off means two things:

Nothing new is remembered. A call that finishes while the switch is off never joins memory, then or later, even if you switch it back on.
Live calls stop using it. Questions you ask during a call, and the Smart Cards the panel offers, are answered without it.

One thing keeps working: asking a folder, or asking a saved call inside one, still uses memory, because the folder is what that question is about. So off means “stop adding to it, and stop using it during calls”, not “forget”.

Switching it off never deletes anything. What’s already remembered stays where it is, and switching it back on carries on from there.

While it’s off, a note under the switch says: “Memory is off. New calls aren’t added to it, and live calls don’t use it. Asking a folder still does.”

Erasing it

The second row is Saved memory (“Turning memory off keeps what’s there — erasing forgets it for good.”).

Click Erase all memory and a confirmation headed “Erase all memory?” says what goes: “Every folder forgets its calls. Your calls, your notes and your files are untouched — and with memory on, the next call starts it again.”

So this is a reset, not a deletion: your calls are all still there, readable and searchable. Only the link between a folder and the calls it had learned from is dropped. With the switch still on, the next call you save starts memory again from nothing.

The button is greyed out when there’s nothing to erase.

To clear the calls themselves, or your notes and files, use Settings → Content; see Content.

Memory and your notes are separate

The switch on this page affects memory and nothing else. Your notes and the files you attached ignore it everywhere: they’re yours, and pausing memory never hides your own writing from you.

	Written by	Affected by this switch	Can you read it back
Memory	Cluinn, from your saved calls	Yes	No
Notes and files	You	No	Yes, in Settings → Content

What Basic accounts see

The tab is there on every plan. Memory is built from saved calls, and Calls is part of Pro, so on Basic nothing new is added to it.