In short: cancel any time before your trial ends and you won’t be charged. After that, cancel whenever you like and keep access until the end of the period you’ve paid for. We don’t refund partial periods.
Your trial
Each plan can start with a 14-day trial. We take your card when the trial starts but charge nothing that day — the checkout screen shows the exact amount and the exact date it will be charged, and we email you twice before it is.
Cancel any time before your trial ends and you won’t be charged. You can cancel from the Mac app or your account billing page. Cancelling during a trial ends it straight away — you lose access when you confirm, rather than at the end of the 14 days — and we tell you that before you confirm it.
If your trial runs out of hours before day 14, we cancel it for you. You are not charged, and you can start your plan whenever you want to.
Cancel any time
Once you’re on a paid plan you can cancel whenever you like, from your account billing page or the Mac app. Cancellation stops all future charges. Your plan stays active until the end of the period you’ve already paid for, then it stops.
Switching plans
Upgrading — for example from Basic to Pro, or from monthly to annual — takes effect immediately and starts a new billing period that day. You’re charged the new plan’s price, less a credit for the unused time on your old plan; if your card is declined, nothing changes. Downgrading takes effect at your next renewal, so you keep everything you’ve paid for; we don’t refund the difference mid-period.
Refunds
Payments are non-refundable, including for unused time in a billing period, except where a refund is required by law. Because cancelling always lets you keep access until the end of your current period, you never lose time you’ve paid for.
If a charge has caught you out, write to us at support@cluinn.com from your account email and tell us what happened. We read every one of these.
Billing errors
If you think you were charged in error — for example a duplicate charge — contact us within 30 days at support@cluinn.com from your account email, with the date of the charge, and we’ll make it right.
How to reach us
Billing questions go to support@cluinn.com, or use the contact form. See also our Terms.