Pricing Two plans, one app.

Basic covers dictation; Pro adds all of Calls: the call assistant during a call, chat about saved calls, Coach and PDF downloads of answers.

On each plan card you can start the free trial or choose Subscribe now. Starting a trial takes your card but charges nothing that day; Subscribe now charges straight away. The trial gives you all Pro features, whichever plan you chose, with a fixed pool of Calls and dictation hours for the whole trial. The trial’s length and hours are set in our Terms. If a trial isn’t offered on your account, the card shows Subscribe now on its own.

When the trial ends, the plan you picked starts and your card is charged the amount shown at checkout. We email you twice beforehand and show a banner in the app for the last three days, all naming the exact amount and date. If you cancel before the trial ends, you aren’t charged. Encrypted backup doesn’t run during the trial. Its Backup tab appears once your plan starts, and where encrypted backup is switched on for your account, everything from the trial is backed up then.

Cancelling during a trial ends it straight away rather than at the end of the trial, and the app says so before you confirm. There’s one trial per person.

Yes, with two exceptions. Upgrading takes effect straight away and starts a new billing period: you’re charged the new plan’s price, less a credit for the unused time on your old plan. Downgrading takes effect at your next renewal, so you keep everything you’ve already paid for until then.

The first is a free trial: your plan can change once the trial ends. To switch sooner, cancel the trial and subscribe to the plan you want; the trial doesn’t carry over.

The second is annual. While an annual plan is running, you can upgrade or move to another annual plan, but you can’t step down to a monthly one before the year is up: the card is greyed out, and the app tells you monthly plans become available when the year ends. To stop an annual plan renewing, cancel from Manage billing; you keep access to the end of the year you paid for.

Through Stripe. Choose a plan, in the app or on our website, and you’ll go to a checkout page hosted by Stripe; we never see or store your card details. Checkout adds sales tax where we’re registered to collect it, and Subscribe now accepts promo codes (a trial checkout doesn’t).

In the app, click the account chip at the bottom of the sidebar, open Plan and use Manage billing or Change plan. You can also manage everything from your account on this website.

Payments are non-refundable, including for unused time in a billing period, except where a refund is required by law. Because cancelling always leaves you with access until the end of the period you’ve paid for, you never lose time you’ve bought. If you think you were charged in error, email support@cluinn.com within 30 days and we’ll make it right. Full details are in the refund policy.

No. Sign in, choose a plan and it works: transcription and the AI are handled for you, with nothing to set up.

Any Apple silicon Mac (M1 or later) running macOS 12 Monterey or later. Intel Macs aren’t supported. See Install Cluinn.

There’s a monthly allowance, set far above everyday use, with a ceiling on how much can fall on any single day. A single dictation also has a maximum length; if you talk past it, everything up to that point is still transcribed. Hours renew on the 1st, and you won’t see anything about them until you’ve used 80% of a month’s hours. The figures in force are in the fair-use section of our Terms; where you stand is in Usage.

35 languages (39 options, counting regional variants), plus an Auto setting that detects the language as you speak. Pick one in Settings → Dictation → Dictation language. Details in Languages & translation.

Never. Nothing joins your call and nothing announces itself: Cluinn listens on your Mac, through your microphone and system audio. If you share your screen, keep the Calls panel on a display you aren’t sharing; see Using the Calls panel.

Not on Cluinn’s servers. Audio is transcribed and discarded; a clip that hasn’t been transcribed yet waits in your own folder on your Mac until it goes through, then it’s deleted. Only text is kept: on your Mac and, where encrypted backup is switched on for your account, in your encrypted backup.

On every plan you can view, copy and download the transcript. Downloading an AI answer as a PDF is part of Pro, and the free trial includes it. If your plan ends, the app shows Your plan has ended until you choose a plan again; your recordings stay on your Mac. See Saved calls & chat.

On your Mac, in a folder that belongs to your account. Your audio is never stored on our servers and never backed up. Where encrypted backup is switched on for your account, an encrypted copy of your calls, dictation transcripts, notes and folders is kept on our servers. See Privacy settings.

Your hotkeys, paste setting, dictation language, sound settings, personas, snippets and dictionary follow your account to any Mac you sign in to. Anything about one particular Mac stays there: theme, recorder position, the Dock and menu-bar icons, the microphone you chose and the two clean-up schedules.

Calls, transcripts and notes don’t sync this way. Where encrypted backup is switched on for your account, they reach another Mac through it. Details in Sync & backup.